BPO Solutions & Services
BPO Solutions and Services support various and many points of contact with customers.
BPO Solutions and Services is a total business process outsourcing service capable of supporting the design of a business process, establishing necessary IT systems, preparing human resources and facilities and business process operations.
We have provided Consulting, Technology and Outsourcing as our core competencies since we started our business. We can offer value-added total solutions integrating technologies and know-how accumulated through providing these three services. We strive to create an environment where our clients can focus on their core competencies and allocate their management resources optimally.
Benefits
- Allocate management resources optimally
You can reallocate excess resources gained through outsourcing to your core competencies. - Reduce running costs
You can reduce running costs by improving productivity and turning fixed charges into variable costs depending on business volume. - Reduce initial costs and lead time
You can reduce initial costs and lead time for the introduction of systems and facilities using our own systems and facilities. - Improve productivity and service quality
You can optimize your business process and improve productivity and service quality using our expertise
Service Overview
We offer a wide spectrum of BPO solutions addressing to your challenges in business process, ranging from customer support operation to back-office operation and from system implementation to application operation
Solutions for a mail-order company
- Ordering
- Inventory & Delivery Control
- Mail-order System Development, Operation and Maintenanc
- Handling Returns
- Ordering Data Entry
- ustomer Support Center Operation
- Campaign Office Operation
Solutions for a securities firm
- Data Entry
- Data cleansing
- Brochures distribution
- Financial service system operation and maintenance (ITO)
- Financial service application operation and maintenance (AMO)
- Contact center operation
- Promotion Support
Solutions for a securities firm
- Data Entry
- Data cleansing
- Brochures distribution
- Financial service system operation and maintenance (ITO)
- Financial service application operation and maintenance (AMO)
- Contact center operation
- Promotion Support
Solutions for a telecom company
- CRM Infrastructure Building
- Contact Center Operation
- Communication System Operation and Maintenance (ITO)
- Communication Application Operation and Maintenance (AMO)
- Billing
- Website Building, Operation and Maintenance
- Security Monitoring
Solutions for a medical institution
- Appointment Center Operation
- Medical Equipments Support Desk Operation
Other services offerings
- Sales Promotion
- Collection
- Settlement
- Settlement Electric Data Creation and Archiving
- Back-office Work Operation
- Groupware Building, Operation and Maintenance
Service Framework
BPO Solutions and Services provide total systems and operations on customer contact points with a focus on contact center operation. We offer value-added one stop BPO solutions to our clients providing and combining our infrastructure and software based on their individual requirements.
Service Implementation Flow
We can offer consistent supports in each implementation phase using our expertise in Consulting, Outsourcing and Technology.
- Overview
- CRM Consulting
- Total CRM software 'inspirX Family'
- Overview
- Contact Center BPO Service
- Data Entry BPO Service
- One stop AMO/ITO Services
Contact Center Solution & Services
- Overview
- Contact Center Consulting
- Contact Center System Development
- Contact Center BPO bpo Services
Marketing Solution & Srvices
- Overview
- EC/ Mail order Business Consultion
- EC/Mail-order System Design
- EC/Mail-order Business Fulfillment Service
- Overview
- TTM Consulting
- TTM System Development
- TTM Offshore System Development
- TTM BPO Service
BPM Solutions & Services
- Overview
- BPM Consulting
- BPM System Design
- BPM business Template Applicable Design
