CRM Solutions and Services
inspirX Family
inspirX Family is integrated CRM Solutions to strengthen the relationship between companies and their customers.
inspirX Family consists of several software with the focus on customer profile management. It covers a wide spectrum of functions on both direct and indirect customer contact points including the support for contact center operation, sales support for EC, mail-order and retail business and sales force automation. It also covers the function to support back-office operation. We provide the best solutions selecting and customizing the appropriate functions based on our clients’ requirements. CRM infrastructure, which works as a portal site for all the software, and Platform, which enable to unify the management of customer profiles, come standard in inspirX Family software and you can use the accumulated information structurally and strategically. Thus, inspirX Family offers usability and flexibility for both its users and system administrators.
inspirX Family overview
inspirX Family software
| Standard feature | Integrated Platform | inspirX Platform | inspirX Platform comes standard in all software. It unifies the management of inputs through the software and enables to work with external systems. |
|---|---|---|---|
| CRM Infrastructure | inspirX Navigator | inspirX Navigator comes standard to all software except inspirX Healthcare. It works as an integrated portal site for all software and provides various functions including schedule management and information sharing. | |
| CRM | Customer Contact Support | inspirX Communication | inspirX Communication manages customer contact records on various customer contact points, mainly on contact centers. Developed through our experience in running contact centers, it is simple and has high usability. |
| Sales Force Automation | inspirX SFA | Compared with other SFA products, inspirX SFA supports your sales force with the focus on uncovering and establishing customer needs. | |
| Sales Support | Front-office Operation Support | inspirX EC | inspirX EC features the function to design and update an EC site in conjunction with products information on inspirX Platform. Combined with inspirX EPR, you can establish SCM (Supply Chain Management) covering ordering management, inventory control and warehouse date integration. |
| Back-office Operation Support | inspirX ERP | inspirX ERP supports back-office operation to handle ordering information through various channels including EC sites built on inspirX EC, retails and contact centers. You can establish SCM covering inventory control and warehouse date integration. | |
| Support for a medical institutions | Community Healthcare Coordination | inspirX Healthcare | inspirX Healthcare features to manage and share information necessary for community healthcare coordination : the information about patients such as medical records belong to clinics and care facilities and the information about medical institutions |
Benefits
- Make effective use of various customer information on an integrated CRM system
inspirX Family manages various customer data residing in different channels and departments, such as contact center, EC site, mail-order department, sales team and back-office, on an integrated system. You can collect VOC (voice of customer) effectively, make an appropriate promotion plan, reflect the VOC on the development of products and services, improve efficiency in system maintenance and reduce costs. - High usability achieved through unifying login data, databases and a portal site
With inspirX Navigator and inspirX Platform, both come standard in inspirX Family software, you can unify the management of separate user authentications, share information on a common portal site for all software and integrate various databases. Thus, you can operate various tasks seamlessly without being troubled by the difference of software. - Able to introduce into various business sectors and operations with inspirX scalability
inspirX Platform works with not only inspirX Family software but also external systems, which means you can integrate information and operation across your entire organization including those on mission-critical systems. (We can also provide SOA) We establish an optimal system of high efficiency and quality based on your requirements. - Establish an optimal system selecting and customizing software based on your requirements
The inspirX Family software is separately built on an infrastructure which has common functions for the software and redundancy. We provide an optimal system selecting and customizing software based on your requirements.
- Overview
- CRM Consulting
- Total CRM software 'inspirX Family'
- Overview
- Contact Center BPO Service
- Data Entry BPO Service
- One stop AMO/ITO Services
Contact Center Solution & Services
- Overview
- Contact Center Consulting
- Contact Center System Development
- Contact Center BPO bpo Services
Marketing Solution & Srvices
- Overview
- EC/ Mail order Business Consultion
- EC/Mail-order System Design
- EC/Mail-order Business Fulfillment Service
- Overview
- TTM Consulting
- TTM System Development
- TTM Offshore System Development
- TTM BPO Service
BPM Solutions & Services
- Overview
- BPM Consulting
- BPM System Design
- BPM business Template Applicable Design
