• Telephony infrastructure system
  ・PBX/Call Recording
  ・CMS/CTI/IVR
• Customer support system
  ・Call Tracking System
  ・Mail Management
• Operation management system
  ・Workforce Management/Quality Control
• Knowledge management system
  ・Knowledge Sharing/FAQ Management

When you have a plan to apply these systems to a large-scale contact center, you have to choose and implement each of them separately as each system is so specialized and it is difficult to find an integrated package including all of them. This causes the following problems;

• Functional overlap
• When building an interface between the systems, you have to require development in parallel to different vendors on each system. (Increase cost for coordination and modification)
• It takes time to solve a problem when failures occur after the introduction of systems as failure segmentation is needed for each system.

Our contact center solutions & services offers the following benefits

• You can establish all systems on the same platform.
• You can use our unique templates, knowledge and skills developed through the experiences in running contact centers.
• You can extend the functions of applications in each system separately.
• You can integrate the management of various customer profiles such as customer contact records and VOC
• We provide interface with your systems such as a mission-critical system.